Handling & complaint process

Handling & complaint process

Handling and complaints procedures

1. Receive all customer complaints related to using the company's services.
 
2. In all warranty cases, you can contact us to complete warranty procedures.
 
3. The maximum time to resolve complaints is 03 (three) working days from receipt of the customer's complaint. In case of force majeure, the two parties will negotiate on their own.
 
Particularly for alcohol products, the Company commits not to sell to people under 18 years of age